All our packages are printed , packaged and inspected at the shipping facility to ensure you receive your order correctly and the address matches the one you added to your order. If your package shows it did not leave Phoenix, AZ, per your tracking we will solve the problem immediately and resend you a replacement. If the package shows delivered but you have not received it, we recommend you contact your local Post Office as this is a matter is out of our hands.
You can always contact our support team and we are happy to help at any time!! We are always here for you!